Refund Policy
Transparent, fair, and customer-first — just like our service
Caution Deposit Refund
₦50,000 – ₦200,000
Fully refunded within 7 business days after we collect and inspect items.
No damage, missing parts, or stains
Minor damage? We deduct repair cost only
Rental Fee Refund Policy
100% Refund
Full amount returned (minus 5% processing fee)
50% Refund
We’ve already reserved items exclusively for you
No Refund
Items are loaded and crew assigned
No Refund
Service already rendered
Non-Refundable Items
- Custom-made or printed items (banners, branded chairs, etc.)
- Perishable décor (fresh flowers, balloons after inflation)
- Delivery & setup fees (already performed)
- Emergency/same-day bookings
How to Request a Refund
Reply to your booking confirmation email
Or WhatsApp us at +234 704 546 9892
We process within 24 hours
98% of eligible refunds are processed within 3 business days
Questions? Chat with us on WhatsApp or email hello@toprentals.ng — we reply in minutes, not days.